Refund Policy

Customer Care & Returns Policy

At Black Sheep Trading Ltd, your satisfaction is our priority. We aim to provide a smooth, reliable shopping experience and will resolve any issues quickly and professionally.

Your Rights as a Customer

We fully comply with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Consumer Guarantees Act:
Products must meet acceptable quality standards. If an item is faulty or does not perform as expected, you may be entitled to a repair, replacement, or refund.

Fair Trading Act:
You are protected from misleading or deceptive conduct relating to pricing, product claims, origin, availability, and safety standards.

Damaged Goods on Delivery

If your item arrives damaged, please follow these steps immediately:

  1. Sign the delivery slip as “DAMAGED” and include your name.

  2. Take clear photos of the packaging and product.

  3. Email the photos the same day to: office@blacksheeptrading.co.nz

  4. Keep the item in its original packaging and wait for further instructions.

Freight carriers may decline claims if damage is not noted at delivery.

Returns & Refunds

If we have made an error, such as sending an incorrect or faulty item, we will cover the cost of return.

To begin a return:

  • Email us with your order details and photos (if applicable).

  • Once approved, return the item in its original packaging.

  • Include your bank account name and number for refund processing.

We will notify you by email once your refund has been approved and processed.

Change of Mind

If you have changed your mind, please contact us. We may offer an exchange or store credit. Refunds are not guaranteed for change-of-mind purchases and return shipping costs are the customer’s responsibility.

Warranty Information

All products sold by Black Sheep Trading Ltd include a non-transferable 1-year limited warranty covering manufacturing defects.

The warranty does not cover:

  • Crash damage

  • Misuse, abuse, or water damage

  • Normal wear and tear

  • Modified or tampered products

Warranty Coverage:

  • Frames & front forks – 1 year

  • Motors – 1 year

  • Batteries – 1 year

How to make a warranty claim:

  1. Contact us before returning any product. Many issues can be resolved without return shipping.

  2. Provide proof of purchase.

  3. Ensure the item is clean and safely packaged.

  4. Our Warranty Department will assess the item. If approved, a repair or replacement will be arranged.

  5. If the issue is not covered, we will advise your available options.

Quality Assurance

We only stock electric products from trusted, reputable manufacturers. Every item is tested and certified for safety and performance, so you can purchase with confidence.

Contact Us

For assistance, please contact:

Email: office@blacksheeptrading.co.nz
Location: Christchurch, New Zealand