Privacy Policy

Privacy Policy

 

Black Sheep Trading Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase from us.

1. Information We Collect

Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party providers)

  • Order information and service requests

Information Collected Automatically

  • IP address

  • Device type and browser

  • Pages visited and time on site

  • Referring links

  • Cookie and tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate about purchases, service updates, and support

  • Improve our website and customer experience

  • Send marketing and promotions (you can unsubscribe anytime)

  • Detect and prevent fraud

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.
We only share information with trusted partners who help us operate our business:

  • Shopify (e-commerce platform)

  • Payment processors (Shopify Payments, Afterpay, Laybuy, etc.)

  • Shipping carriers and logistics partners

  • Service and repair teams

  • Marketing and analytics tools (e.g., Google Analytics, Meta Pixel)

  • IT and website hosting providers

These partners only receive the information necessary to perform their services.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Improve site performance

  • Deliver personalised advertising

You can adjust cookie settings in your browser at any time.

5. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Payment information is encrypted and processed by PCI-compliant providers — we do not store full card details on our servers.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion where appropriate

  • Opt-out of marketing communications

  • Raise concerns about how your data is handled

To exercise these rights, contact us at: office@blacksheeptrading.co.nz.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.

8. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will always be available on this page.

9. Contact Us

For questions about our Privacy Policy or your personal information, please contact us:

Black Sheep Trading Ltd
Email: office@blacksheeptrading.co.nz
Phone: 03 662 9162
Christchurch, New Zealand